Massage therapists probably have the worst position among all service professionals when it comes to phone reservations. During work, they cannot answer the phone. After finishing a massage, they need a few minutes to clean up. Between clients, they have a short break — and that’s exactly when the phone rings.
Online reservations solve this problem elegantly: the customer books whenever they want, you are notified about a new appointment, and you don’t have to interrupt your work.
Specifics of massage bookings
Different durations
A classic massage takes 60 minutes, a relaxation massage 90 minutes, a short express one 30 minutes. Each lasts differently and the customer chooses based on time and budget. The system must display exact available times for each type of massage separately.
Breaks between clients
After a 90-minute massage, you need 15–20 minutes for cleaning and preparation. In the system, you set a buffer time after each appointment — the system automatically blocks this time and does not show it as an available slot.
Deposit for longer procedures
A reservation for a 90-minute massage takes up the entire morning. If the customer does not show up without canceling, you lose most of your income for that half-day. A 30–50% deposit at the time of booking is a common standard among massage therapists.
Recurring bookings
Many customers go for massages regularly — every 2 weeks, once a month. Recurring booking saves them time and ensures you a stable income. The system can offer the customer the same time next month with one click.
How online reservations change a massage therapist’s work
Imagine a typical day: in the morning you have 3 massages, you don’t answer the phone. In the afternoon you have free time — 2 customers call, you arrange appointments. One more calls in the evening.
With online reservations: customers book themselves during the day and in the evening. In the morning, you check your calendar and know what to expect. No negotiations, no interruptions.
Packages for regular customers
If you have regular customers, a package of 5 or 10 massages is beneficial for both. The customer pays in advance and secures their appointments, you receive payment upfront and guaranteed occupancy.
In EasyBooking, you can set up package sales online — the customer pays by card, the package is activated immediately, and one massage is automatically deducted with each visit.
Get started today
Registration takes 2 minutes. Setting up services, working hours, and notifications takes 20 minutes — or we can call you and help you for free.
The first 30 days include all features without limitations. No card, no commitments.
